We Have Created Professional
Service For Our Customers!
Our Professional Services
At Shahrour, we don’t just sell machines—we deliver complete, reliable, and future-ready solutions for commercial kitchens worldwide. Whether you run a bustling restaurant, a falafel factory, or a food truck, our expert team ensures your operation runs smoothly from day one and for years to come.
1. On-Site Maintenance Across Turkey & Neighboring Countries
We offer immediate and comprehensive maintenance for all Shahrour machines—including hummus mixers, falafel makers, and dough processors—through a certified technical network covering all of Turkey and neighboring countries (Syria, Lebanon, Jordan, Iraq, Azerbaijan, and Georgia). Our field engineers are factory-trained, equipped with genuine spare parts, and dispatched within hours of your request. Whether it’s a minor calibration or a full system check, our team guarantees on-site arrival within 48 hours to minimize downtime and keep your production running smoothly—because every minute counts in your business.
2. 24/7 Remote Technical Support for International Clients
For customers in Europe, the Americas, Asia, and Africa: we provide real-time remote assistance via high-definition video calls, secure remote diagnostics, and step-by-step operational guidance—in multiple languages including English, Arabic, French, and Spanish. Our support doesn’t stop at troubleshooting; we walk you through installation setup, software configuration, preventive maintenance routines, and performance optimization. No matter how far you are, our digital presence ensures you receive the same level of expert care as our local clients—fast, clear, and always reliable.
3. Smart, End-to-End Commercial Kitchen Equipment Supply
We go beyond selling Shahrour machines. We design tailored kitchen solutions that include:
- Genuine Shahrour equipment (SH-MX, SH-FL, SH-HKY series)
- High-quality Turkish-made complementary gear (ovens, refrigerators, fryers, prep tools)
- Custom recommendations based on your budget, production scale, and business type (restaurant, factory, food truck)—ensuring the best balance of performance and value
4. Custom-Made Machines to Your Exact Specifications
Need a capacity not listed in our catalog? We engineer bespoke hummus mixers to your precise requirements:
- Non-standard capacities: 120L, 150L, 200L, and beyond
- Voltage customization (220V / 380V / 440V)
- Specialized outlet designs or discharge systems
Every custom unit is manufactured in our Turkey-based facility under strict engineering supervision, using 304 stainless steel and meeting international safety certifications.
5. Professional Installation, Commissioning & Staff Training
At Shahrour, we deliver more than machines—we offer a support ecosystem tailored to your location and needs.
In **Turkey, Syria, Lebanon, and Jordan**, our certified technicians install your equipment, run full performance tests, and train your team on operation and maintenance.
For **Europe, the Americas, Asia, and Africa**, we provide real-time remote support via video calls, step-by-step troubleshooting, and multilingual assistance.
All shipments are fully insured and packed to resist rust and moisture—ensuring your kitchen runs smoothly from day one, wherever you are.
6. Comprehensive Warranty
& Lifetime Genuine Spare Parts
All Shahrour products include:
- 2-year mechanical and electrical warranty
- Genuine spare parts always in stock at our Istanbul warehouse
- Optional annual maintenance contracts to reduce long-term operational costs
Your success is our mission. With Shahrour, you’re not just buying equipment—you’re investing in reliability, support, and peace of mind.