Last Updated: [November, 2, 2025]
At Shahrour.store, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or contact us.
1. Information We Collect
- Contact Details: Name, email, phone number, company name, and shipping address (when you place an order or request a quote).
- Technical Data: IP address, browser type, and device information (via cookies).
- Communication Records: Emails, WhatsApp messages, or call logs related to your inquiry or support request.
2. How We Use Your Information
We use your data solely to:
- Process and fulfill your orders for commercial kitchen equipment.
- Provide technical support, installation guidance, or maintenance services.
- Send essential updates about your order or product recalls (we do not send promotional spam).
- Comply with legal obligations (e.g., tax or export documentation).
3. Data Sharing
We never sell or rent your personal information. We may share data only with:
- Trusted shipping partners (e.g., DHL, Aras Kargo) solely for delivery purposes.
- Authorized service technicians in your region (for installation or repair, with your consent).
- Legal authorities if required by Turkish or international law.
4. Data Security
Your information is stored on secure servers in Turkey and protected by industry-standard encryption (SSL). Access is restricted to authorized personnel only.
5. Your Rights
Under applicable data protection laws, you have the right to:
- Request access to or correction of your personal data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing communications (though we rarely send any).
6. Cookies
Our website uses minimal cookies to enhance user experience (e.g., remembering your cart). You can disable cookies via your browser settings.
7. Policy Updates
We may update this policy occasionally. The latest version will always be posted here with the “Last Updated” date.
8. Contact Us
For privacy-related questions or requests, contact our Data Protection Officer at:
Email: info@shahrour.store
Phone: +90 537 608 89 84 / +90 212 672 07 31
Address: Esenyurt, Istanbul, Turkey